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Grace period on License upgrade from 9.x to 2015.x
PostPosted: Tue Oct 13, 2015 10:53 am Points: 0 Reply with quote
cdohmen
Cuckoo for GoldMine Puffs
Joined: 06 Mar 2009
Posts: 255
Location: Pittsburgh, PA




What's the grace period that FRS gives to customers upgrading to the newer license94.bin before the older 9.x license must be deactivated?

Thanks in advance

CD
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PostPosted: Tue Oct 13, 2015 1:27 pm Points: 0 Reply with quote
DougCastell
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Joined: 15 Jun 2006
Posts: 1631
Location: Los Angeles, CA




If you're current on maintenance on GMPE, you're welcome to run whatever version you prefer between 8.0 and 2015. If, however, you down-sized a license, I believe you have 10-days or something like that. There's a document they supply with you down-size.

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PostPosted: Wed Oct 14, 2015 7:04 am Points: 0 Reply with quote
cdohmen
Cuckoo for GoldMine Puffs
Joined: 06 Mar 2009
Posts: 255
Location: Pittsburgh, PA




Doug:

We are certainly not downsizing and we're current on maintenance. I was under the impression that once the new keys are supplied then the old ones could not be used after a specific period of time. Placed a request to FRS for new keys and a clarification of use.

Thanks

CD
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PostPosted: Wed Oct 14, 2015 9:33 am Points: 0 Reply with quote
DougCastell
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Joined: 15 Jun 2006
Posts: 1631
Location: Los Angeles, CA




That's not my understanding. If you're current on maintenance, you can sit on 8.5 indefinitely -- even though you might have your 2015 license in-hand, in case you decide to apply the 2015 update to which you're entitled at some later time.

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PostPosted: Thu Oct 15, 2015 5:56 am Points: 0 Reply with quote
cdohmen
Cuckoo for GoldMine Puffs
Joined: 06 Mar 2009
Posts: 255
Location: Pittsburgh, PA




You are correct and I confirmed this with FRS yesterday. About a year ago we combined several HDAs and they did limit us on the transition period.

Thanks for your replies.
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PostPosted: Thu Oct 15, 2015 9:44 am Points: 0 Reply with quote
DougCastell
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Joined: 15 Jun 2006
Posts: 1631
Location: Los Angeles, CA




no problem. thanks for the informative follow-up info. This stuff can be tough to guess at, sometimes.

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GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
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Grace period on License upgrade from 9.x to 2015.x
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