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Open email attachment Save As pegs the CPU to 100%
PostPosted: Tue May 31, 2016 11:42 am Points: 0 Reply with quote
RoseFarnham
n00b
Joined: 26 Feb 2016
Posts: 8




I have a client working with GoldMine 2013.1.0.236 via a Virtual Machine using the GoldMine Email Center. When he opens an email attachment in Word or Excel and tries to do a Save As his system goes completely unresponsive (CPU pegged at 100%). There is a message saying that the computer is "contacting S:\GoldMine\Mailbox\Attach-2016 (which is the default directory for saving attachments).
If he does a Save As for the attachment from the email without opening the attachment it works great. This issue only happens when he opens the attachment and does a save as when the attachment is open.
Other uses in the office not using virtual machine do not have this problem.

This issue started when they upgraded to Office 365 2016 edition.

Is there a way to correct this issue, if so how. I have done some research on this issue but have not seen this problem come up.

If we upgrade them to the latest version of GoldMine Premium would it resolve this issue?

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Thanks,
Rose Farnham
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PostPosted: Thu Jun 02, 2016 4:54 pm Points: 0 Reply with quote
Paul Laufer
GoldBox Guru
Joined: 27 Oct 2008
Posts: 125




Could it be that there's a HUGE number of files in the [S:\GoldMine\Mailbox\Attach-2016] folder?

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Paul Laufer
Telesage Solutions
www.tsage.com
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PostPosted: Fri Jun 03, 2016 1:18 pm Points: 0 Reply with quote
RoseFarnham
n00b
Joined: 26 Feb 2016
Posts: 8




Thanks! That is what GoldMine Support had said also. They have about 8900 files in the attachment folder. I have just recommended that they go with filing their attachments by user to see if that makes a difference.

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Rose Farnham
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Open email attachment Save As pegs the CPU to 100%
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