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ContactReview Forum Index » GoldMine 7 (Corporate Edition) » Selecting from a drop down list by typing a letter crashes
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Selecting from a drop down list by typing a letter crashes
PostPosted: Mon May 23, 2011 5:59 am Points: 0 Reply with quote
Diane
n00b
Joined: 07 Mar 2007
Posts: 9
Location: Cranfield, UK




Hello
I have just upgraded from GMCE 7.5 to 7.6.0.16 today (SQL) and have encountered a problem.
If I try to select from a drop down list (like Source) by typing the first letter, instead of taking me to that part of my drop down list GoldMine crashes (closes and offers to send the error to Microsoft).
This used to work fine in 7.5 and was usful when the list is long. If I select from the list by moving down the the list with either the mouse or the arrow keys I can select the entry with no problems.
This problem occurs with all the Contact 1 lookups. I have no problem with the search fields.
The problem happens for all users from any computer (Windows XP and Windows 7)

Thanks in advance for any assistance.
Diane
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PostPosted: Mon May 23, 2011 6:57 am Points: 0 Reply with quote
ronanc
GoldMine Veteran
Joined: 10 Sep 2007
Posts: 723




Might be worth running a reindex on the lookup table in case the index has gotten corrupted. Backup the database, get all users out of the system (you cannot do a maintenance with users still logged in), select maintenance, individual tables, select lookup. Do not tick the pack and rebuild or sort and verify boxes. This will run through the reindex on that table.
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PostPosted: Mon May 23, 2011 7:52 am Points: 0 Reply with quote
Diane
n00b
Joined: 07 Mar 2007
Posts: 9
Location: Cranfield, UK




Hi
Thanks for the suggestion, but I have just found out elsewhere that this is a bug 7.6.0.16 that has been fixed in 7.6.0.17.

I'll now try to get hold of that version.
Thanks again
Diane
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PostPosted: Mon May 23, 2011 8:44 am Points: 0 Reply with quote
ronanc
GoldMine Veteran
Joined: 10 Sep 2007
Posts: 723




Fair enough! Sorry, I dont really see GoldMine 7 that often any more so I wasnt aware of that bug!
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Selecting from a drop down list by typing a letter crashes
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