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emails disappearing from inbox
PostPosted: Mon Jan 16, 2017 10:36 am Points: 0 Reply with quote
goetzpr4
GoldMine Apprentice
Joined: 20 May 2015
Posts: 14




Several users had emails disappear from their inboxes this morning. Older emails are still there. They are not in the trash, they're not filed, they're just gone. First time this has happened that I know of. Anybody hear of this happening?
Thanks,
John H.

Now one of the users' sent box has disappeared! Is there a way to get it back?
Getting worried.
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PostPosted: Mon Jan 16, 2017 2:10 pm Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1631
Location: Los Angeles, CA




Could be a dbase database corruption problem.
Do you have nightly backups occurring? If so, verify that last night's backup of mailbox.* is good.
Once you have a verified backup, get users out of GoldMine and try database mainetnance on the mailbox table (keep the 4-gig problem in mind.)

If you're on SQL, it may be a whole host of other things.

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emails disappearing from inbox
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