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Universal Search Stopped Working for One User
PostPosted: Thu Jan 05, 2017 7:07 pm Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Hi,

GMPE 2015.1.0.219

All of a sudden the Universal Search function has stopped working for one of our 6 users, everyone else are working. Any idea why and any suggestion for a fix?
He did refiled some of his emails in the Sent folders in Email Center.
So far we have rebuilt the Conthist, Mailbox and all the log tables, also rebuild the full text catalog but nothing works.

Any suggestions will be very much appreciated
Thanks
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PostPosted: Fri Jan 06, 2017 8:31 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




When you say stopped working, do you mean:
"he has the option to perform a universal search, but when he does, he receives an error"
OR do you mean
"universal search doesn't appear in the upper left corner of his GoldMine interface (nor in the GoTo|Search menu)"

?

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PostPosted: Fri Jan 06, 2017 1:43 pm Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Hi Doug,
He does have the option to do the search but the search did not return with any results. If I log in as another user on the same machine and perform the same search, there are results. Also when performing a search in Email Center, it just keeps searching forever and locks up the Email Center, had to do a Stop Search in order to regain control.
Thanks
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PostPosted: Fri Jan 06, 2017 2:09 pm Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




Sounds like he's messed with the advanced universal search options under his username. Review/reset them as necessary.

Also, verify that he doesn't have a column filter active.

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
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PostPosted: Mon Jan 09, 2017 9:29 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Thanks Doug, can you share where I can review/reset his advanced universal search options?
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PostPosted: Mon Jan 09, 2017 9:36 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




Goto->Search->Universal search and hit the Advanced checkbox, then the options button.

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
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PostPosted: Mon Jan 09, 2017 9:52 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Thanks Doug, just checked and his advanced options are the same as other users.
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PostPosted: Mon Jan 09, 2017 9:55 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




ok, so back to the original question(s):

What happens when he issues a universal search query? Does he receive an error?

Also, does he have a column filter active that may be hiding some (all?) results?

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number

PostPosted: Mon Jan 09, 2017 10:13 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




No error message
1. When search using the Universal Search box on the top left corner, nothing happens, no results.
2. When doing a search in email center (e.g. right click on inbox and select Search), it just keeps searching and locked up the email center, tried leaving it alone for a couple hours but it just keeps searching and won't stop, have to do right click on Search and select "Stop searching..." in order to regain control of the email center. No column filters are active.

Thanks
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PostPosted: Tue Jan 10, 2017 8:19 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




hmmm, sounds like maybe the windows indexing service on that machine may be messed up.

Try setting his advanced uni search options (documents tab) to NOT include the local windows index.

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number

PostPosted: Tue Jan 10, 2017 8:58 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Thanks Doug but it is not the machine neither. I tried on the server and it does the same thing while other user IDs are working fine. It is very weird. You think doing a complete database maintenance will help?
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PostPosted: Tue Jan 10, 2017 9:04 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




if it's user specific, database maintenance won't help at all.

I'd look at resetting this user's username.ini and/or environment table records.

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number

PostPosted: Tue Jan 10, 2017 10:21 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




I have already tried resetting his user.ini, how can I reset his environment table records. Thanks
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PostPosted: Tue Jan 10, 2017 10:30 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




Code:
delete from environment where userid='BOB'


Be sure to include the where clause as deleting everything non-user-specific in that table could break the whole system...

As always, backup the db before doing such a thing..

_________________
Doug Castell

GoldMine Sales and Support:
http://www.castellcomputers.com/
office: (310)601-4738
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number

PostPosted: Wed Jan 11, 2017 9:24 am Points: 0 Reply with quote
neocrm
GoldMine Apprentice
Joined: 19 Jul 2016
Posts: 13




Hi Doug, did that and it seems that the universal search issue is fixed, we can now search with universal search, however, even though universal search does return results including emails, the problem within the email center is still happening. I did noticed one thing, in the past, the emails were filed using Month-Year folder option, the user found there were too many folders displayed so we changed the filing option to Year with Month subfolders and that is where the problem happens. When I do a search on an old Month-Year folder, the search went through but when I tried to search in the new Year\Month folder, it just keeps searching and searching and searching..... even if there is only one email in that folder. Because of this, he cannot perform a search from a higher level say search the whole Sent folder since the search cannot get pass the Year\Month folder.
Other than deleting the user's environment, I have also done a full database re index and re org.
This is getting very weird.
Don't know what to do next
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Universal Search Stopped Working for One User
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