 | Problems with e-mail database |  |
 Posted: Fri Feb 04, 2011 9:04 pm |
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| gofresh |
| n00b |
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| Joined: 04 Feb 2011 |
| Posts: 2 |
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My GM version 6.5 crashed. I was finally able to rebuild the e-mail database to where I was able to open Goldmine again. However the e-mails have dissapeared and the ones that remained are linked randomly to different conacts. Any help greatly appreciated!
Thanks,
Joshua |
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| Posted: Fri Feb 04, 2011 11:50 pm |
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| bgannett |
| GoldMine Guru |
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| Joined: 07 Sep 2007 |
| Posts: 1820 |
| Location: Pacific NorthWest |
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Need some more information.
What is your full version of GM (all the numbers): Help > About?
What operating systems are involved on your server and workstation.?
What is the size of Mailbox.dbf, mailbox.dbt, and mailbox.mdx? These should be located in \goldmine\gmbase. |
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| Posted: Sat Feb 05, 2011 6:25 am |
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| gofresh |
| n00b |
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| Joined: 04 Feb 2011 |
| Posts: 2 |
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Thanks for the reply.
Using version 6.00.21021
Mailbox.dbf is 59,758 kb
Mailbox.dbt is 2,055,986 kb
Mailbox.mdx is 30,581 kb |
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| Posted: Sat Feb 05, 2011 9:57 am |
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| bgannett |
| GoldMine Guru |
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| Joined: 07 Sep 2007 |
| Posts: 1820 |
| Location: Pacific NorthWest |
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Your mailbox.dbt has exceeded its 2 GB limit. Hopefully you have a recent backup of that file because if your current file is corrupted, you will need to restore.
I recommend backing up your current mailbox files, then try to delete selected emails. I have done this many times. The tools I prefer are GoldBox or the the free BR7 utility. If you are not familiar with the use of these tools, you should get help because, if improperly used, you will loose your emails. |
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| Posted: Mon Feb 07, 2011 11:22 am |
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| BobTaylor |
| GoldBox Guru |
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| Joined: 07 Sep 2007 |
| Posts: 1216 |
| Location: Jacksonville, FL |
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| In addition to what Bob G has said, if you use GoldBox you will have the option of Archiving Email. That allows you to dramatically reduce the size of the mailbox, but to also export and interactively display the E-mail you have deleted. |
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_________________
Bob Taylor
Bob Taylor Consulting
(904)646-9861
www.goldboxbob.com
Consulting with GoldBox and GoldMine since 1997. |
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| Posted: Mon Feb 07, 2011 11:30 am |
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| DougCastell |
| GoldMine Guru |
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| Joined: 15 Jun 2006 |
| Posts: 1639 |
| Location: Los Angeles, CA |
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in addition to the other valuable comments, if you didn't backup your mailbox files prior to the rebuild that scrambled them, you're probably out of luck.
Note, also, by the way, that you're using the initial public release of GoldMine 6.0. There were many patches released for it over the next 5 years.. You really should (have) updated it at some point along the way. |
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| Posted: Tue Feb 08, 2011 6:22 am |
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| DJ |
| GoldMine Guru |
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| Joined: 29 Jun 2006 |
| Posts: 2055 |
| Location: Fitchburg, MA, USA |
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| Yes, at least talk to your GoldMine Partner and upgrade to the last build of 6.00. |
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_________________
DJ Hunt
Phone: (978)342-3333
Email: DJ@DJHunt.US
GoldMine Premium - The Defintive Guide
One-on-One GoldMine Technical Support ( Fee Based )
www.DJHunt.US |
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