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Error loading DLL: i:\goldmine\GM7S32.DLL
PostPosted: Tue Jul 02, 2013 10:42 am Points: 0 Reply with quote
king123
Cuckoo for GoldMine Puffs
Joined: 02 Sep 2009
Posts: 374




We started having issues with our Goldbox a week ago.

We have Goldbox9 Basic, running on W7 64bit.

No major updates that we know of, just minor windows updates and software updated(just regular maintenance).

The error we are getting is:
Program Alert:
Error: Error loading DLL: i\goldmine\GM7S32.DLL

Screenshot: http://screencast.com/t/oKIriC3Z

If we ignore the error it will open Goldbox, but when we run the automation the error pops up again, I can see it querying the database, but it still gives an error.

We confirmed that:
- I:\ drive exists
- User has access to I:\goldbox9 and I:\goldmine\
- User has "all" permission to GM7S32.dll
- The path(in system variables is added "I:\Goldbox9\;I:\Goldmine\;etc..."
- MSXML 4.0 is installed
- Goldbox settings are correct: http://screencast.com/t/qGp0xePVnV3j
- BDE config is correct

We tried:
- Copying GM7s32.dll,GM7ts32.dll to goldbox9 and system32 folder
- Restarting PC
- Running program as Admin


It's probably something simple, any ideas of what could have happened? and how to fix it?

Thanks
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PostPosted: Tue Jul 02, 2013 11:35 am Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




has the workstation got a workstation installation (local EXE) of GoldMine?

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PostPosted: Tue Jul 02, 2013 11:50 am Points: 0 Reply with quote
king123
Cuckoo for GoldMine Puffs
Joined: 02 Sep 2009
Posts: 374




No i do not think so, i checked yesterday it had Goldmine folder in program files, but it was far from having all the files
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PostPosted: Tue Jul 02, 2013 2:37 pm Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




correct that and you'll probably be able to load the GoldMine API on that machine then.

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PostPosted: Tue Jul 02, 2013 2:43 pm Points: 0 Reply with quote
king123
Cuckoo for GoldMine Puffs
Joined: 02 Sep 2009
Posts: 374




I just confirmed that the client is installed.

Any other ideas?
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Re: Error loading DLL: i:\goldmine\GM7S32.DLL
PostPosted: Fri Jul 05, 2013 9:27 pm Points: 0 Reply with quote
Paul Laufer
GoldBox Guru
Joined: 27 Oct 2008
Posts: 125




king123 wrote:

The error we are getting is:
Program Alert:
Error: Error loading DLL: i\goldmine\GM7S32.DLL


I believe this issue is nearly invariably related to the GoldMine directory not being in the system %PATH%. I know you said that it's indeed in the path, but I'm just saying... that's where I'd look.

Note that drive mappings are not always available to the elevated (run as admin) session. A feature of the Windows 7 UAC hides mapped drive letters from elevated sessions. That means that the drive mappings could be visible to Windows Explorer, but may not visible within the GoldBox session, or the permissions may be different.

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PostPosted: Tue Jul 09, 2013 8:49 pm Points: 0 Reply with quote
king123
Cuckoo for GoldMine Puffs
Joined: 02 Sep 2009
Posts: 374




I tried reinstalling it but still the same, the path is added, the permissions are set to everyone, but still does not work.. i'm not sure what else could it be



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PostPosted: Tue Jul 09, 2013 8:52 pm Points: 0 Reply with quote
DougCastell
GoldMine Guru
Joined: 15 Jun 2006
Posts: 1639
Location: Los Angeles, CA




I'd remove the I:\ stuff from the environment path. Windows vista/7/8/2008/2012 don't like loading API stuff from network locations..

be sure your goldmine executable is local and clean up the path variable would be my first steps.

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PostPosted: Fri Aug 16, 2013 9:01 am Points: 0 Reply with quote
Paul Laufer
GoldBox Guru
Joined: 27 Oct 2008
Posts: 125




King, did you ever get this to work?

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Error loading DLL: i:\goldmine\GM7S32.DLL
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