 | ieframe.dll |  |
 Posted: Thu Feb 21, 2013 7:48 am |
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| TPorter2 |
| Awesome Administrator |
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| Joined: 30 Jun 2006 |
| Posts: 334 |
| Location: Addison, TX |
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I have one user who is getting a Goldmine application hang error that references ieframe.dll. This is an Internet Explorer file and we all know GM uses IE in the background for e-mail. All of these errors occur while reading or deleting e-mail.
In every case, the app hangs and they have to restart it and log back on. Often multiple times during a day.
Any thoughts about solving an issue like this? Goldmine 9.2.1.72 IE 8 |
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| Posted: Thu Feb 21, 2013 9:54 am |
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| DJ |
| GoldMine Guru |
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| Joined: 29 Jun 2006 |
| Posts: 2055 |
| Location: Fitchburg, MA, USA |
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| I think that you should consider upgrading them to IE9 or IE10. The dll may be bad, and the upgrade may fix it. |
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_________________
DJ Hunt
Phone: (978)342-3333
Email: DJ@DJHunt.US
GoldMine Premium - The Defintive Guide
One-on-One GoldMine Technical Support ( Fee Based )
www.DJHunt.US |
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| Posted: Thu Feb 21, 2013 11:48 am |
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| TPorter2 |
| Awesome Administrator |
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| Joined: 30 Jun 2006 |
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| Location: Addison, TX |
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| DJ wrote: |
| I think that you should consider upgrading them to IE9 or IE10. The dll may be bad, and the upgrade may fix it. |
PC is Windows XP so can't go to IE 9 or 10. But I could uninstall IE and reinstall it and see if that fixes it. Or copy the dll from another PC. Thanks, DJ! |
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| Posted: Thu Feb 21, 2013 1:02 pm |
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| DougCastell |
| GoldMine Guru |
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| Joined: 15 Jun 2006 |
| Posts: 1639 |
| Location: Los Angeles, CA |
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| you might also run a spyware scan as it could be some sort of nasty-ware embedded in their IE. Does the same user experience the same problem on a different machine? |
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| Posted: Thu Feb 21, 2013 1:23 pm |
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| DJ |
| GoldMine Guru |
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| Joined: 29 Jun 2006 |
| Posts: 2055 |
| Location: Fitchburg, MA, USA |
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_________________
DJ Hunt
Phone: (978)342-3333
Email: DJ@DJHunt.US
GoldMine Premium - The Defintive Guide
One-on-One GoldMine Technical Support ( Fee Based )
www.DJHunt.US |
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| Posted: Thu Feb 21, 2013 1:41 pm |
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| TPorter2 |
| Awesome Administrator |
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| Joined: 30 Jun 2006 |
| Posts: 334 |
| Location: Addison, TX |
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| DougCastell wrote: |
| you might also run a spyware scan as it could be some sort of nasty-ware embedded in their IE. Does the same user experience the same problem on a different machine? |
I have done the malwarebytes scan and it did find some spyware. I have run two more scans since then and it is clean.
Will have to ask him about using a different PC. Thanks! |
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| Posted: Thu Feb 21, 2013 1:44 pm |
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| DougCastell |
| GoldMine Guru |
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| Joined: 15 Jun 2006 |
| Posts: 1639 |
| Location: Los Angeles, CA |
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